Shipping & Refund Policy
Shipping & Refund Policy
At Zsa Zsa Dojahaus, every order is prepared with care and intention. We handcraft, package, and ship each product in a way that protects both your ritual and the planet.
Shipping
Orders are processed and shipped within 2–3 business days.
All orders ship via USPS Standard.
We currently ship to the United States only. (International shipping may be offered in the future.)
Shipping costs are carrier-calculated at checkout.
Every order is packaged in protective kraft boxes — discreet, sturdy, and eco-conscious.
Returns & Refunds
Because of the personal nature of our products, we accept returns only under the following conditions:
Eligibility: Returns are accepted only for unopened, sealed products or items that arrive damaged/defective.
Timeframe: Requests must be made within 7 days of delivery.
Method: Refunds are issued back to the original payment method once the return is approved.
Processing: Refund timing may vary and depends on your bank or card provider.
How to Start a Return or Request a Refund
To begin, please email us at zsazsa@zsazsadojahaus.com with:
- Your order number
- A brief description of the issue
- Photos (if the item arrived damaged or defective)
Our team will review your request and guide you through the next steps.
Customer Support
For any questions about shipping, refunds, or your order, reach us at:
📧 zsazsa@zsazsadojahaus.com
